Any damages, errors or shortages requiring a replacement should be notified within 3 days of receipt of order.
Goods damaged in transit can only be replaced if signed for as ‘Damaged’.All products should be checked before signing for them. All items with visible damage to the outer packaging should be signed for as damaged.
Stock products (Identified by the Next Day Delivery logo) can be returned for restocking if they are in a resalable condition . The 30% charge will apply. All other items are made-to-order and cannot be restocked.
PRICE AND PAYMENT
Prices are subject to VAT and delivery charges.
Credit card payments of outstanding accounts or values over £1000 maybe refused or subject a service charge of 3%
Overdue credit accounts maybe subject to a charge of 8% per annum. Goods remain the property of Lemon Signs Ltd until paid for in full.
The availability of forward orders are subject to stock in transit and production capacity. Availability will be provided at time of placing an order. Forward order can only be cancelled within 24 hours of the order being placed
We warrant that the goods will correspond with the specification and will be free from defects caused by faulty materials or workmanship for a period of one year, With an extended two years warranty available on selected items.
We do not warrant that goods will be fit for any purpose. Please check the specification meets the proposed application.
All designs, images and other intellectual property rights in tools or patterns are the property of Lemon Signs Ltd.
Artwork for printing should be supplied as a high resolution PDF at the size required to be printed. Artwork will not be checked before printing. We will not replace any print where artwork has been supplied incorrectly.
REFUND AND CANCELLATION
Subject to meeting the conditions stipulated under the respective RETURNS and WARRANTY policies, items in question will be refunded within 14 days of being returned to Lemon Signs Ltd.
Orders placed for bespoke items must be cancelled within 1 hour of placing the order.
Orders placed for stock items must be cancelled within 2 hours of placing the order.
We do not store credit card details.
We do not share card details with any third party companies, your address will be shared with our supplier and courier for delivery.
ACCEPTING TERMS AND CONDITIONS
All customers must click to accept these Terms and Conditions before making payment.